Booking and cancellations

Cancel any time before the class starts and the full amount comes back as site credit, straight away — you don't need to ask anyone.

Once a class has started, the cancel button stops working. Get in touch and we'll sort something out; we'd rather hear from you than have you sit out a class you paid for.

If we cancel a session — too few people, illness, a technical problem — you get the full value back as site credit and an email telling you so.

Cancel at least 24 hours ahead and the full amount comes back as site credit.

Cancel inside 24 hours and a $25.00 late fee comes out of that credit — the time was held for you and it's too late to offer it to anybody else. The rest comes back as credit as usual.

This works the same way whether the lesson was paid for on its own or used a session from a package: a late cancellation costs $25.00, not the value of the session.

Site credit is money on your account here. It spends on anything — group classes, private lessons, packages — and it doesn't expire.

Cancellations come back as credit rather than to your card. That is how refunds work here by default, and it's why you can cancel instantly instead of waiting on a bank.

It can also be moved across to wolpertbridge.com and spent on past lessons there. Just ask — we'll move it over.

If you'd rather have the money back on the card you paid with, ask. We can do that, and we will — it just isn't automatic.

Your balance is at the top of My bookings, and every credit and payment is listed there.

Card payments go through Stripe and PayPal payments through PayPal. Neither this site nor Gavin ever sees your card number.

If something goes wrong mid-payment, don't pay a second time — check your bank first, then get in touch. We can see what happened and put the booking in by hand.

The Contact us button in the bottom-left corner reaches us directly. Questions about a booking, a payment, or a class are all fine — there is a person at the other end.